Billing policy
Refund & Cancellation Policy
How recurring Drovum subscriptions, cancellations, paid-through access, and refund requests are handled.
Effective: September 20, 2026
1. Recurring subscriptions
Drovum Monthly and Annual subscriptions renew automatically until canceled. The price and billing interval shown at checkout control the subscription you purchase.
2. Canceling a subscription
You may cancel before the next renewal. Unless checkout or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period. You will not be charged for the next billing period after an effective cancellation.
3. Access after cancellation
You may continue using paid subscriber services through the paid-through date. Under the current workbook model, a workbook copy already delivered to you may remain in your account afterward, but ongoing support, future updates, new provisioning, and subscriber-only service features end with the subscription.
4. General refund rule
Subscription charges are generally non-refundable after a billing period begins. Drovum does not ordinarily provide prorated refunds for unused days, partial months, early cancellation of an Annual Plan, or a subscription that was not canceled before renewal.
5. When a refund or correction may be appropriate
Drovum may correct or refund charges when there is a duplicate charge, an incorrect charge, a material provisioning failure, material service unavailability attributable to Drovum, a legal requirement to refund, or another circumstance Drovum determines warrants an exception.
6. Cancellation is not automatically a refund request
Canceling stops future renewal according to the cancellation timing above. A separate refund request is required when you believe a completed charge qualifies for correction or refund.
7. Failed payments
If a recurring payment fails, Drovum or its billing provider may retry the payment or allow a short grace period before paid services are suspended or ended.
8. Billing questions
For duplicate charges, billing errors, cancellation issues, or refund requests, use the Drovum Contact page.